Terms of Service

1. Acceptance of Terms

By accessing and using PetCare's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years old
• Have the legal capacity to enter into contracts
• Provide accurate and complete registration information
• Keep your account credentials secure

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your information is current and accurate

4. Product Information

We strive to provide accurate product information including:

• Product descriptions and images
• Pricing information
• Availability status
• Nutritional information (for pet food)

However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and update information at any time.

5. Ordering and Acceptance

When you place an order:

• You are making an offer to purchase
• We reserve the right to accept or decline orders
• Order confirmation does not guarantee availability
• We may limit quantities per customer
• Pricing errors will be corrected before acceptance

6. Pricing and Payment

All prices are in Bangladeshi Taka (BDT) and include VAT where applicable:

• Prices may change without notice
• Promotional prices are valid for limited periods
• Payment must be received before order processing
• We accept various payment methods as listed on the website

7. Delivery and Shipping

Delivery terms:

• Delivery times are estimates, not guarantees
• Shipping charges apply as per our delivery policy
• Risk of loss passes to you upon delivery
• You must be available to receive orders
• Failed delivery attempts may incur additional charges

8. Returns and Refunds

Our return policy:

• Returns accepted within 7 days of delivery
• Products must be unopened and in original condition
• Damaged or wrong products qualify for free returns
• Refunds processed within 3-5 business days
• See our Return Policy for complete details

9. Prohibited Uses

You agree not to:

• Use the website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Use automated systems to access the website
• Resell products for commercial purposes without authorization
• Provide false or misleading information

10. Intellectual Property

All content on this website is our property:

• Product images, descriptions, and logos
• Website design and code
• Trademarks and brand names
• You may not use our content without written permission

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our total liability is limited to the order value
• We are not responsible for third-party links or services
• We do not guarantee uninterrupted or error-free service

12. Indemnification

You agree to indemnify and hold PetCare harmless from any claims, losses, or expenses arising from:

• Your use of the website
• Violation of these terms
• Infringement of third-party rights

13. Termination

We reserve the right to:

• Suspend or terminate your account
• Refuse service to anyone
• Cancel orders suspected of fraud
• Take these actions at our sole discretion

14. Changes to Terms

We may modify these terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of modified terms.

15. Governing Law

These terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

16. Contact Information

For questions about these Terms of Service: